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Screen Monitor Client App

The Cloverhound Screen Monitor Client App is a background process that runs on agent workstations. It captures screen activity during active WxCC calls and efficiently streams the recordings to Cloverhound Cloud.

Prerequisites​

Before you begin, ensure you have the following:

  1. Cloverhound Screen Monitor MSI Installer: Obtain the latest version from Screen Monitor Downloads
  2. Cloverhound Cloud API Key: Generate an API Key for your organization in Cloverhound Cloud. See API Keys for detailed instructions.
  3. Administrator Privileges: You need local administrator rights on the agent machine to install the software.

Install​

Follow these steps to install the client app:

  1. Copy the .msi installer file to the agent machine.

  2. Open PowerShell as Administrator.

  3. Navigate to the directory containing the .msi file using the cd command.

  4. Run the installation command below.

    Important: Replace the placeholder values:

    • CloverhoundScreenMonitor-<VERSION-DETAILS>.msi: Use the exact filename of the installer you downloaded.
    • <YOUR-API-KEY>: Replace with your actual Cloverhound Cloud API Key ID.
    • <YOUR-API-SECRET>: Replace with your actual Cloverhound Cloud API Secret.
    msiexec /i CloverhoundScreenMonitor-<VERSION-DETAILS>.msi API_ID="<YOUR-API-KEY>" API_SECRET="<YOUR-API-SECRET>"

The client service will start automatically after installation and on subsequent system reboots.

Uninstall​

  1. Open the Windows settings app
  2. Search for "Add or remove programs"
  3. Scroll through the list or use the search box to find "Cloverhound Screen Monitor".
  4. Click the three dots (⋮) next to the app and select "Uninstall".
  5. Follow the on-screen prompts to complete the uninstallation process.