Trunk Concurrent Calls Table

Overview

The Trunk Concurrent Calls Table provides a detailed breakdown of trunk performance. It includes key metrics such as peak concurrent calls, average concurrent calls, and total calls for each trunk in an hourly breakdown.

Navigating the Concurrent Calls Table

1. Access the Report

   • Go to Trunk Concurrent Call Summary in Cloverhound Cloud.
   • Select a date range and specific trunks.
   • Click Apply to view results.

2. Review Trunk Metrics

   • The summary table displays key statistics for each trunk.

   

Understanding the Table Columns

Column	Description
Hour	The specific hour for the data entry.
Trunk Name	The name of the trunk.
Peak Concurrent Calls	The highest number of concurrent calls during that hour.
Average Concurrent Calls	The average number of concurrent calls during that hour.
Total Calls	The total number of calls handled by the trunk during that hour.

Filtering the Concurrent Calls Report

1. Select a Date Range:

   • Choose a start and end date to filter calls within a specific time frame.

2. Select Trunks:

   • Use the dropdown to choose one or multiple trunks.

   

3. Click Apply:

   • The report updates to display the filtered results.

Exporting Data

1. Click the Export button.
2. Choose the format (CSV, Excel, etc.).
3. The file will be downloaded for further analysis.

---

Summary

The Trunk Concurrent Calls Table allows administrators to:

• Track and analyze call concurrency trends for each trunk.
• Apply filters for more refined data analysis.
• Export reports for further review and decision-making.

Use this report to optimize trunk capacity and improve call handling efficiency.